Shipping & Return

Shipping Information

We carefully pack and dispatch every order to ensure your products reach you in perfect condition. Once your order is placed, you will receive a confirmation along with tracking details as soon as your package is shipped.

For any shipping-related queries, feel free to reach out to us via WhatsApp, and we'll be happy to assist you.

Exchange Policy

We want you to love what you receive. If something isn't right, we're here to help — here's how our exchange policy works:

We offer exchanges, not refunds. We do not provide cash refunds. However, you are welcome to exchange your product for any other item available on our store.

Conditions for Exchange To be eligible for an exchange, your item must meet the following conditions:

  • All original tags must be intact and attached

  • The product must be unused and in its original condition

  • Exchange request must be raised within 7 days of delivery

How to Request an Exchange

1. WhatsApp us at +91 88709 31654
 2. Send your Order ID / Order Details
3. Let us know the product you'd like to exchange it for
4.Our team will guide you through the next steps

We'll do our best to process your exchange as quickly as possible.

Need Help?

Have a question about your order or exchange? We're just a message away.

📲 WhatsApp: +91 88709 31654  📧 Email: support@mattramaai.com



Note: Mattramaai reserves the right to reject exchange requests that do not meet the above conditions.